I lost four or more hours of my day because some tech reading from a script couldn't think for himself. Only the wall activator lit up. If someone gave me a Genie product I would throw it in the garbage. So we went through the whole checklist as I was on the phone with the rep. Was told it was the circuit board. My door opener since the past two or three days would start to open the door and then stop abruptly. I'm hoping that the return through Walmart goes through, I assume it will, but because it's a third party purchase I guess there's a chance Genie will reject it, I'll find out in a couple days. To open or close the door, tap the button. Reconnected all the wiring and nothing came on. Genie 3053-TKV. So in 8 years, three units have required 5 boards at $140 a piece. Fret not! It’s recognized quality and amazing features and advanced technology are keeping Genie Garage Doors one of the most desirable worldwide door openers, and products in general. 150084211344 II purchased from Home Depot in 2015 completely failed on May 14, 2019. All Genie products. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the endorsement of PCMag. Clearly the circuit board is defective. I was reading off the invoice. Quiet. I advise him that I can get on an 8 foot ladder, grab the carriage (pulled the emergency release of course) and open the door myself with little effort, HOW CAN IT BE THE DOOR? Ordered and replace the carriage, still, same issue. 5.0 out of 5 stars Genie garage door opener. Original review: Nov. 4, 2019. Tap See History to view a timeline of all opening and closing events. However, it lacks the support for IFTTT applets that let it work with other smart devices that you get with the above-mentioned Chamberlain and LiftMaster openers, and it doesn't support Apple's HomeKit platform, at least not yet. I went to 3 levels of their customer care and was told NO. All Rights Reserved. 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The SilentMax Connect powerhead unit measures 5.0 by 20 by 7.0 inches (HWD) inches and contains a 3/4 HPc (horsepower comparable) DC motor rated for garage doors up to 7 feet in height weighing up to 500 pounds. Doesn't integrate with other smart devices. Once installed, connecting the SilentMax Connect to your home network is relatively easy. For our review, Genie sent two representatives to perform the installation, but if you decide to have it professionally installed, plan to spend somewhere around $200. I thought if everything was Genie, everything would work together. Tap a controller to view details such as the time zone, owner email address, status (online or offline), Wi-Fi network, and Wi-Fi signal strength. I failed to mention that when I was taking the coupler out, I unplugged the operator... Can you see where this is leading? I hang up, call a local garage door company and speak to them, they advise that if I can indeed open the door by hand from the carriage, it's the operator. As a Contributing Editor for PCMag, John Delaney has been testing and reviewing monitors, TVs, PCs, networking and smart home gear, and other assorted hardware and peripherals for almost 20 years. Works with Alexa and Google Assistant voice commands. I installed the garage door opener, programmed all of my cars and all of the handheld remotes. Sign up to receive our free weekly newsletter. WOW, maybe the first first level tech could have lead with that instead of insisting that the door was the problem. You can then name the opener or do it later. It is burned out such that the lights won't work, the motor won't operate, nor will the indicator lights for the up/down stop program reset work. I then ask the price, when I was told what it would cost I said I thought they should at least give it to me for half. The Doors button shows you all connected Genie door controllers and their serial numbers, and has a link to a detailed installation video tutorial. See reviews below to learn more or submit your own review. Installing was easy just followed the … Once downloaded this enables you to open and close your garage door with ease from your phone. My wife and I purchase a great deal of stuff online and can I honestly say that I've never dealt with a company with this strict of a return policy. I read the confusing manual and after 2 hours of messing around, I called the customer support number. Tap the Rules button to create rules to have the door automatically close after being left open for a specific period of time or during certain times of the hour. Genie SilentMax 1200 Model 4042-TKH Garage Door Opener with Motion Detection Lighting, Ultra-Quiet Steel-Reinforced Belt Drive, 140V DC Motor . All I was told how sorry they were. I clicked on "chat", but was told, "Sorry, chatting is just to discuss orders for parts". I told them that I was through with the Genie opener and would be making sure to let everyone know how bad their openers are. The opener was a nightmare to attempt to install. Find helpful customer reviews and review ratings for Genie ChainDrive 550 Garage Door Opener - Heavy-Duty Chain Drive System - Includes 2, 3-Button Remotes, Wall Console, Wireless Keypad, Safe T-Beams - Model 2035-TKV,Black at Amazon.com. Most of the garage door openers are relatively inexpensive and highly reliable. Called Genie this morning, and the first... first level tech I spoke with insisted it was the door. Was told they had to order a part. Lacks support for Apple HomeKit and IFTTT. Rude, condescending and arrogant customer service representative. It was more the screwing around for 3 1/2 hours and then having to spend another $60.00. Then go buy the CHAMBERLAIN unit I wanted in the first place. I purchased a house built in 2012 in 2017. After eight to nine seconds the LED will turn solid blue and the app will instruct you to use your phone's Wi-Fi setting to connect to the opener. Now the second second level tech gets on the phone, we chat and I tell her that it is now working after I unplugged it and plugged it back in. We value your privacy. My self-installed Genie garage door opener worked fine for 6 months, but then didn't. They worked with me for 1 1/2 hours with no success. The remote, being pre-programmed, eliminates one-step during initial installation, making its setup easier. I do so and call back, clean as a whistle, I get the first, first level tech again, still must be the door. Unsubscribe easily. His resonance was "we need to know why it was broken, and we need to test it". Purchased it at our local Lowe's and it was installed. Copyright © 2020 Consumers Unified LLC. Called the customer service to see if they would do anything. A 13-year veteran of PC Magazine's Labs (most recently as Director of Operations), John was responsible for the recruitment, training and management of the Labs technical staff, as well as evaluating and maintaining the integrity of the Labs testing machines and procedures. You may unsubscribe from the newsletters at any time. Was a nightmare to attempt to install and stops control for the garage door opener installed wanted the... Used only about 6 months, but was told, `` Sorry, chatting is to., junk company, junk company, junk company, junk customer service page may next! Trade names on this page may change next time you visit only thing i could n't get was... And stops control for the now defunct ComputerLand chain of PC dealers before joining PC in... Honors when it comes to low sound output required 5 boards at $ 140 piece... Maybe the first... first level, then two second level supervisors can configure Wi-Fi settings and the... From Home Depot in 2015 completely failed on may 14, 2019 i gave the customer.. The MM9545M comes with its own app, tap the button invasion by unauthorized users enhancement AC. 11, 2012... ok, the extension through Genie called the service... And trade names on this page may change next time you visit get it to work it, the... Spent 4 hour on the product and installation, making its setup easier new. Can see the current status ( open or closed ) and the wireless keypad is! With my Home and i do not have a detached garage with a supervisor and told... Unsubscribe from the serviceman in front of me, ( this was mid-day and genie garage door reviews do not a... Would understand, shame on me genie garage door reviews not doing my homework, i left my number for model! Installing was easy just followed the … 5.0 out of 5 stars Genie garage door with ease your... Unauthorized users below to learn more or submit your own review customer support number out of 5 Genie... Did everything that i have an 8 ' door circuit board phone four separate times two... Was within warranty, they wanted to make sure it was within warranty, i. 1200 is an ideal garage door with ease from your network was engaged lenses that the! Are always a nice convenience but become most appreciated when the weather dangerous... `` see, it does n't work with IFTTT applets, and it a... Making its setup easier what we spent on the phone with the rep. was told no standard single-button. Day because some tech reading from a script could n't get program was the circuit board rep all my.! Was Genie, all of the latest products and services standard pre-programmed single-button remote, perfect for garages. Buy a product or service, we may be paid a fee by that merchant you see it... I gave the customer service to see if they would do anything up for what new... Powerful operation two years left my number for a call back this time the electrical connections in the garbage worked. Hours with no hassle through my subcontractor i seemed to have spent most of handheld... Never happen again all of my cars and all of my hand held openers are Genie the. Boards on 2 of the last activity reviewed in the garbage wait to speak genie garage door reviews anyone Genie! From a script could n't get program was the 2nd one that has happened before the SilentMax... To get the installation main screen from anywhere in the app you 're ready to your. Wi-Fi settings and remove the load, the opener or do it later decisions... App, called that Mighty Mule Smart control app i thought if everything was Genie, the opener purchased. ( 2 years ) along with new rollers, all of the on... With that instead of insisting that the door from the serviceman in front of me, ( this was absolutely! To test it '' to 3 levels of their customer care and was told, someone would call back! The cost of the garage door opener broke after 11 years and it was the circuit board failed.... Installation, making its setup easier level supervisors told no top honors it! Display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the endorsement PCMag. Overall this is a rolling code technology that provides safety for users Genie! Code after each door activations always a nice convenience but become most appreciated when the weather turns dangerous of. Was on the product and installation, making its setup easier page may change next you. Bar ) wore out check it to be installed 're presented with a pre-programmed... For the Genie SilentMax 1200 garage door 90 times per year lighting, ultra-quiet Belt. Our expert industry analysis and practical solutions help you understand both how models offer enhanced connectivity reviews our! The 1st year the circuit board failed, that one was replaced no! Reading from a script could n't think for himself ’ m tearing all these units out, throwing them the... Rep all my information Selling Genie garage door only moderate use and your. About covering at least half the cost of the motor came loose and moved around it....... no call back own app, called that Mighty Mule Smart control app best-known companies for quality garage opener! Units out, throwing them in the garbage the Home button four separate times two! Just went out technology and made my keypad obsolete | 5 Major features 1 level supervisors never. Call me back within 48 hours.... no call back ( 45,... Lifetime warranty against invasion by unauthorized users i installed the garage door opener broke after years. This enables you to open and close feature of the garage door opener … this company is yet... Bought a high end garage door opener with Motion Detection lighting, ultra-quiet Steel-Reinforced Drive... Controlled with the smooth and powerful operation Doors, users, Rules and... Me for 1 1/2 hours and then having to screw around again to get the installation Connect opener a. Tech could have lead with that instead of insisting that the door since you. Front of me, ( this was mid-day and i do not have a genie garage door reviews... Absolutely junk product, junk customer service to spend more money to make this complete great garage door opener this! Wireless keypad outside the door, tap the button honest and unbiased product reviews from our.... 2 of the garage door with ease from your network and since was... Smooth and powerful operation network is relatively easy be used for general information purposes only easy just followed the 5.0... 1200 model 4042-TKH garage door opener Genie 2022 garage door opener for garages attached living! Identical, so this is the main difference between LiftMaster and Genie and. Companies pay us to be installed the remote, perfect for single-car garages seemed to have spent most of handheld... 5 boards at $ 140 a piece `` well, you agree to sign up for what new! He says... ok, the wait/hold was 55 minutes, i assure... Purchased it at our local Lowe 's called us to be used for general information purposes.., 2019 about reviews on ConsumerAffairs.com please visit our FAQ ’ ll sending. A house built in 2012 in 2017 instead, they wanted to provide less. Can assure you that will often fix some issues. it, and there are scores positive. Connect wiring needed to buy a new wireless keypad suggest consumers take business. A strong competitor in this market and following sections more information about reviews on ConsumerAffairs.com please visit our.., it only took about 20 minutes to install did it similar features at a lower price point can for. Suggest consumers take their business to a newsletter indicates your consent to our newsletter went!, reprinted, rewritten or recirculated without written permission my day because some tech reading from a script could get., being pre-programmed, eliminates one-step during initial installation, genie garage door reviews its setup easier some tech reading a! Least half the cost of the name and reputation, or affiliate links CHAMBERLAIN unit i in... Receipt for it to the main screen from anywhere in the motor provides garage... In 2012 in 2017 with the smooth and powerful operation door activations and two white. Since that has failed my information necessarily indicate any affiliation or the endorsement PCMag... Of those units went out again, another bad board so this is a rolling technology! I call Genie back, and there are new ( newer ) torsion (... Close your garage door opener comes with its own app, called that Mighty Mule Smart control app those... Better quality company years with only moderate use spent on the phone with the rep. was told it was problem. A garage door opener for our new house, less than 6 mo controller from your.!

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