You can do this yourself, but it may cost you more than hiring a professional. The carrier must report who is importing the goods and identify what is being imported. / Purchase date, How many items are in the shipment? Did you know how important it is? We recommend using one of the following browsers for an optimal website experience. Do not underestimate the requirements. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at Do your research, so this doesn’t happen to you. It is important to be aware that, regardless of the information provided, Customs reserves the right to hold any shipment and request further information regarding the content. / Exact itemized quantity, Which material(s) is/are the item(s) made of? There can be a number of reasons why packages are delayed during the clearance process: Missing information on accompanying paperwork; Verification of clearance procedure required securing import duty and VAT; Gaining representation permission; A request to hold goods pending importer instructions This is not good for companies who need to send items for same-day delivery. Ask the company employee if you could see reports on on-time pickups, transit time, and shipment visibility. There are times that delivery is late, and one of the common reasons for it is clearance procedure. Once a package arrives at a shipping facility, employees examine the paperwork attached and analyze it to confirm it meets regulations. Incomplete, incorrect and inaccurate content descriptions or lack of a comprehensive proof of payment or supporting documents may result in clearance delays. We have updated our list of supported web browsers. Get more information by going to They will arrange for the taxes to be covered so the delivery will be released. Country of manufacture. You decide to choose the same-day shipping option. Though FedEx offers a great service, the company is not exempt from customs regulations of a country. FedEx aims to resolve held packages as soon as is possible. An International Air Waybill is required for all international shipments entering Cayman Islands. CBC requires all traders/importers to register in the Customs Trader Registration System. Let’s look at why clearance delays occur and how to avoid them in the future. The carrier will have to figure out how the shipment should be dealt with. Research and find out the tax arrangements, customs clearing process. If the shipper or description cannot be identified, it will be held. Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements. Incomplete, incorrect and inaccurate content descriptions or lack of a comprehensive proof of payment or supporting documents may result in clearance delays. How do you calculate customs duties and taxes on an import into the UK? Description or invoice is not in English. Once this information is received, and on file, future shipments will be covered. Description of content is vague. If you attach the wrong paperwork, it will be delayed. If approved, the item will be released. If you are shipping through FedEx, USPS, UPS, or another service, make sure the clerk confirms you have done everything correctly, so your shipment clears customs. Some of these shipments are held due to poor content descriptions such as “samples,” “parts” and “promotional materials.” Others are held because the description states “see Commercial Invoice,” no description has been given at all, or proof of payment is insufficient. If a customer has been identified as an issue before, they will now be highlighted in the system, and their shipment will be examined. Make sure you don’t miss a single item on the form. An International Air Waybill is required for all international shipments entering Cayman Islands. If the value of the item isn’t correct, your article will be flagged in customs. Otherwise, you will find yourself involved in a clearance delay. Clearance delay is when a package is held up at customs or the border. If you are sending computer parts, make sure you include those words along with the serial number of the components, model, and brand name. If a shipment is over $2500, then you may need a customs broker. We have updated our list of supported web browsers. These are essential questions to ask so you can feel more confident when choosing a courier to send your precious mail or package abroad. This includes regions and recipients that are off limits for shipments. Here is a list of common errors people make when filling out paperwork: If the address or name is incomplete, the shipment will be delayed. Packaging, freight, insurance and other costs. If there is an inaccuracy in your paperwork, you could be delayed for this. If you are transporting your shipments with FedEx, please complete and sign the required forms to authorize Federal Express Cayman Limited to act on your behalf: Please provide the following documents, along with the completed and signed forms, based on the type of trader/importer: Submit the completed forms and documents requested above via email to to avoid clearance delays. All Rights Reserved - A Need It Now Delivers Company. If you send your package without the help of shipping service, be aware of the Denied Parties list. FedEx will retrieve the shipment (s) from Customs and will finish delivering it to the importer/recipient. Missing information on accompanying paperwork, Verification of clearance procedure required securing import duty and VAT, A request to hold goods pending importer instructions, Goods are subject to Other Government Department review. If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00. What Is Clearance Delay and What Can You Do About It? Shipment documents are incomplete. Get exclusive benefits when you open a FedEx account. If the value isn’t correctly recorded, the shipment will be flagged. We recommend using one of the following browsers for an optimal website experience. / Composition i.e. To avoid future exams and delays, make sure you have detailed information about your packages. Copyright Gilbertusa © 2019. Let’s look at why clearance delays occur and how to avoid them in the future. Such as contact name, company name and complete address. Times You Should Consider Air Freight International Services, The Benefits of Freight Consolidation Every Shipper Should Know About. Monday-Friday from 8:00am to 18:00pmAnd Saturday 8:00am to 12:00pm. Provide a complete summary of all items. A package typically has customs clearance before the transporting plane lands because of today’s technological advances. Clearance Delay, or “Package available for clearance” means the package was held for examination and assessment by customs. However, turns out there are several things you must get right before shipping it. Otherwise, your package could be destroyed or returned. Understanding Oversized Shipping: What Is Considered Oversized? If you are, stay up to date with the changing regulations. If the description is too vague or missing, Customs may hold the shipment for further inspection. Two steel springs for woodworking machine, One men’s knitted sweater (100% cotton) — unsolicited gift, 200cm x 400cm nylon carpet sample for demonstration. If you go online and note that your package is marked ‘clearance delay’ contact the service that shipped it. cotton, metal, plastic, wood. A complete description must answer the following questions. How can I find the EPU or Customs Entry Number? Contact the recipient about the delay and keep checking. Country of original manufacture for each item in your shipment. Customs and clearance delays occur for various reasons. If you miss one item, your package could be delayed. Sometimes, Customs conducts random exams. All additional Customs paperwork must be properly completed and include the following information: CBC requires the completion and submission of an authorization form in order for FedEx Express to act on your behalf in the clearance process of packages transported by FedEx. Make sure when writing out the description that it is accurate and detailed. If goods are undervalued to avoid taxes or duties, your package will be delayed. There can be a number of reasons why packages are delayed during the clearance process: If additional information is required from the shipper or recipient, FedEx will attempt to contact them. If you are seeking a courier business that will send your package for same-day delivery, make sure you do your research. If these taxes are payable on your delivery, it will be held at customers until the outstanding balance has been paid in full. For commercial transactions, a supplier/sales invoice for goods accompanied with proof of payment is required. If you work with a third-party logistics company, they may be able to help, but your shipping company likely won’t be able to do more than tell you to be patient. HomeSupportFAQsSending and ReceivingCustoms. This is the most common reason for delays in shipping. Get more information by going to Tips to Avoid Customs Delays Declare the accurate value for your item, even if it’s being provided to the recipient at no charge (i.e., sample or not for resale). Shipper and recipient information. driver’s license, passport, birth certificate, other), Copy of Trade and Business License and/or Registrar of Companies certificate, What is the date of the invoice? The word Food (or FS) should be the first word in the description followed by a detailed description of the food items (e.g., Food — one can of sliced peaches). Customs retains the right to search a package even if you’ve packaged everything to standard. Regulations can change without notice. Values, pages of the invoice, or quantities are missing. Total value of each item in your shipment. This Q&A is provided for information only and the answers do not have a contractual value. Shippers must provide their carrier with their Power of Attorney, importer and bond information before the shipment arrives. FedEx Virtual Assistant is available to help. If using a standard express shipper or the postal service, they will cover the taxes. When information hasn’t been accurately recorded or its missing, often customs will hold the object or package. What is Clearance Delay? This way, it will arrive on time for her, and you won’t be in any hot water. False value or quantity. Read this article to learn more about clearance delay and how to avoid it! Your shipping partner must make sure your package is compliant before it is sent. What will you do?  It is CBC’s policy that anyone who is transacting business with CBC on behalf of another person must have written authorization. This information must be accurate for the customer and Customs. Which Is Better for Shipping Frozen Food: Gel Packs or Dry Ice? If you’re calling from outside the UK please dial +44 24 76 706 660. Important information about commercial invoices. The Customs clearance process begins with the content description on the International Air Waybill. Some countries will impose taxes on certain valued shipments. If you notice your package is marked “clearance delay,” you can contact the service that shipped it for you. Copy of ID (i.e. You’ve probably filled out paperwork before for international shipments. Contact the recipient to let them know what is going on. This will clear your goods. For further support, please contact FedEx Customer Service at 800 FedEx (800 33339).

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